With relocation work, one has to be extremely hands-on and stay in touch with referral companies and customers. We have worked very hard at keeping in close contact with relocation directors in agencies and businesses across the country; and, of course, now that we have expanded our territory to coastal South Carolina, they are more likely to call us for “one-stop shopping” for Savannah and the Lowcountry. My advice? Do everything they ask you to do ... with a smile!
Within our offices, we like to have a member of the relocation “team” respond to referrals. This gives us a consistency with our relocation service. We look for agents who are friendly, knowledgeable, and who are very familiar with the territory in which the customer is interested. It is difficult to maintain this service level, but if you have the same team of agents doing it, it becomes easier with each referral.
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